Why Chatbots Are A Must For 2020

It’s no secret that consumers are more demanding yearly, and the traditional shopping experience simply isn’t enough anymore. Customer service is hugely important in 2020 and can really change your customers’ whole shopping experience. In fact, according to Microsoft, 90% of consumers believe customer service to be very important when they’re choosing a brand. In total, 55% of shoppers have higher expectations for customer support than they did a year ago.

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